At Evi, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the Evi platform (the “Platform”). By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue using our Platform immediately.

This Privacy Policy applies to all services offered by Evi, including our website, mobile app, and any other online services that link to this policy.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

a. Personal Information

When you register for an account or use our services, we may collect personal information such as:

• Contact information: Your phone number and username (which can remain anonymous).
• Account credentials: If you sign in using Google or Apple, we collect authentication tokens through these providers, but we do not collect passwords.
• Payment information: Billing address and payment-related details (only collected for paid subscriptions).

b. Usage Data

We automatically collect certain information when you use the Platform, including:

• Device information: Such as IP address, operating system, browser type, and device identifiers.
• Log data: Your interactions with the Platform, including features used, pages viewed, session times, and other usage statistics.
• Location data: General location based on your IP address or device settings, if location services are enabled.

c. Communications and Interactions

We may collect information about:

• Your communications with our support team.
• Messages, chats, or interactions you have with Evi AI, other users, or peer groups within the Platform.

d. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixels) to improve your experience, store your preferences, and understand your usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide Our Services

• Account creation and management.
• Facilitating interactions with Evi AI, peer groups, and other features.
• Personalizing your experience, including recommending content or peer groups.

b. To Improve the Platform

We analyze usage data to enhance performance, troubleshoot issues, and introduce new features.

c. To Communicate with You

• Service updates, account alerts, and important notices.
• Marketing messages (only if you opt in). You can opt out anytime.

d. To Process Payments

For paid plans, we use your payment details to process transactions securely.

e. For Legal and Compliance Purposes

To comply with regulations, enforce our Terms, and respond to lawful requests.

3. Sharing Your Information

Evi does not sell your personal information. We may share your information:

• With Service Providers: Trusted third parties such as payment processors, hosting services, analytics providers, and customer support platforms.
• In Business Transfers: If Evi is acquired, merged, or sells assets, your information may be transferred.
• For Legal Reasons: If required by law or to protect our rights and safety.
• With Your Consent: When you explicitly agree to share your information.

4. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy or as required by law. If you delete your account, we will take reasonable steps to remove your data, though some information may be retained for compliance and dispute resolution.

5. Data Security

We use encryption, secure access controls, and regular system monitoring to protect your information. However, no system can be 100% secure. You are responsible for keeping your login credentials private and notifying us if you suspect unauthorized access.

6. Your Rights and Choices

Depending on your location, you may have rights to:

• Access and correct your information.
• Request deletion of your data.
• Download a copy of your data (data portability).
• Restrict or object to data processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at the email below.

7. International Data Transfers

Evi operates globally. Your data may be transferred and stored outside your country, in jurisdictions with different data protection laws. We take steps to ensure your data receives adequate protection.

8. Children’s Privacy

Evi is not intended for users under 18. We do not knowingly collect personal data from minors. If we discover such data, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be indicated by a new “Last Updated” date, and in some cases, we may send additional notifications.

10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, contact us at:

Evi Support
Email: support@hievi.com

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